Find answers to the most common questions about staying at HLH Lodge—from bookings and amenities to policies and location details.
We recommend booking early to secure your preferred dates, especially during weekends, holidays, and peak seasons.
Check-in time begins at 4:00 p.m. During busy seasons, the property may not be available until 6:00 p.m. Check-out time is 11:00 a.m. A fee equal to 50% of the nightly rate may be charged for any late check-out that has not been authorized in advance by Sunriver Resort. No late check-outs will be allowed during busy holiday periods such as the Christmas-New Year’s holiday week and during the summer.”
Cancellations made more than 21 days prior to arrival. Cancellations made within 21 days of the arrival date will be charged the entire stay amount, less tax & assessment and resort fee. There will be no refunds for no-shows, late arrivals, early departures, road conditions, inclement weather, or air quality. It is the responsibility of the guest to secure adequate trip insurance.
A pet fee of $75 per night is required (9.5% tax applies). The pet fee includes a $25 voucher to use toward any pet souvenirs or products in the Merchant Trader at Sunriver Lodge. The guest is responsible for any damage caused by the pet. A maximum of two pets is allowed. Any pet with a history of aggressive or dangerous behavior is not allowed. Pets may not be left unattended in the property. Guest will observe applicable leash laws for their pet.
HLH Lodge welcomes you with a fully-appointed gourmet kitchen; a heated outdoor patio with a built-in grill, outdoor fireplace and firepit, and hot tub; recreation gear including bikes, kayaks, and ping-pong; smart TVs in every bedroom and a full-house Sonos system; and a beautiful lake view.
Absolutely! HLH Lodge is designed for all ages. The ground floor is designed to be ADA-accessible, with step-free access, wide throughways and grab bars in the ensuite master bathrooms. The kids’ bunkroom upstairs sleeps 4, and there are two family lounges.
We’re located at 56301 Elk Run Drive in the beautiful Caldera Springs community, surrounded by lakes, forests, and resort amenities.
HLH Lodge has two in-garage parking spaces available and room for 3 parked cars in the driveway. A Tesla wall charger is available in the garage.
Yes—the entire main floor is step-free with wide hallways, accessible bathrooms, and easy mobility throughout.
We accept major credit cards, debit cards, and secure online payments. Additional options can be arranged if needed.
Yes, a booking deposit may be required depending on the season and length of stay.
No, pets are not permitted at HLH Lodge to maintain comfort and cleanliness for all guests.
